If you are in any doubt about the suitability of the product for your vehicle, please just ask us before you make the purchase. We will only be too happy to assist you. Feel free to contact us via email before making a purchase so that we can advise you on the correct product for your needs.
If you wish to return/cancel a product purchased from us, you may do so within 14 days of receiving it. Please include the order number to enable us to trace the item. We will refund the full price of the product (*). You must request a returns authorisation by email before sending back the goods. Ensure to state your order number and reason for return.
* For a refund or exchange, the product must be in otherwise ''as new'' condition, complete with any accessories and free gifts offered. Products returned must be in unopened original packaging with no damage to the packaging or item. Items returned that have been opened, with any damage to internal packaging or wrapping will be subject to a minimum 15% handling charge. Items returned that have been tested, trailed, or used will be subject to a minimum 25% handling charge. Any items returned damaged or with damaged or missing packing or contents, such as looms, connectors, remote controls, SD cards, instruction manuals etc. (this is not an exhaustive list) will also be charged back to the customer. We will endevour to process refunds as soon as the purchased goods have been received and checked. However, refunds may take upto 21 days before they show up on your bank account.
Please be aware that it is your responsibility to ensure the security and integrity of all packages/items you send back to us. If items are lost/damaged during transit you will be liable for all costs incurred. For this reason, we strongly suggest you pack all items securely and ship via a traceable method.
Special Order and Pre-Order
Special Order and Pre-Order items can not be returned. These items are generally non-stock items and are specillay ordered in at the customer's (Buyer's) request.
** Items Purchased under our Bargain Basement section are heavily discounted and are non-returnable & non-refundable unless otherwise stated in the listing. Where applicable, Returns will only be accepted for items which suffer from any manufacturing mechanical or electronic defects within the stipulated warranty/gaurantee period.
If there is an item missing in your order or you have received the wrong goods or goods received are damaged upon receipt, please contact us within 24 hours of receiving the delivery. Please provide your order id and a list of products that were missing from the order or the details of the goods sent to you that were incorrect or damaged.
You must notify us within 24 hours of receiving the order that an item was missing or damaged. Otherwise we will assume that you are satisfied with all of the products that you ordered.
When placing an order with installation, the dates you select are not guaranteed but act as a guide. We will try our hardest to book you in for installation for the dates you have selected, however, if this is not possible we will contact you with other dates. NOTE: please select dates after a minimum of 5 working days as before this will be very unlikely. Also we do not book installations on Saturday/Sunday/National Holidays. After ordering please wait around 2 or 3 working days for us to contact you to confirm the date and time for the installation, we will always contact you to confirm the date of installation even if we have booked you in for the dates you have requested.
If you’ve ordered any additional services for a product and choose to cancel your product order before delivery, the additional services will be automatically cancelled and refunded. If you cancel an order after delivery and the additional services for the product have already been completed (e.g. nominated next day delivery, a specific timeslot, installation or collection), we won’t be able to refund any charges paid for these additional services.
If an installation engineer is left waiting on arrival at the nominated installation location, then they may need to leave to ensure all other customer appointments are not affected. Our installer will allow 20 minutes for the customer and equipment to be made available, after this time the engineer will leave and a call out fee will be charged. Our cancellation/call out fee/service call fee is set at £49 inc VAT.
All products supplied are covered by the terms and conditions of the Manufacturers Guarantee for a period of Twelve (12) months unless stated otherwise.
We will offer either a repair, exchange or refund if the fault occurs within 30 days of purchase (or delivery or installation). If the fault with your product occurs within its guarantee period (12 months from delivery, unless otherwise stated) we will offer you a prompt repair service. In all cases we reserve the right to inspect the product and verify the fault. All fault claims must be made in writing with clear explanation of fault and evidence of fault, (video, pictures). All goods that have developed a fault or are faulty have to be returned to us and the cost of the postage is paid by the customer. We will pay for the item to be returned back to you once it is repaired or a replacement is required.
We do not cover faults caused by accident, neglect, misuse, tampering, incorrect installation, or normal wear and tear.
The cost of additional services, such as installation are non-refundable once the installation has been carried out. This excludes instances where it has been proven that the cause of the fault in the purchased goods have been directly caused due to incorrect installation.
Items sold on this website are generally intended for normal domestic and consumer use.
In the event that an installation appointment needs to be cancelled (or re-scheduled) we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then a cancellation fee of £49 inc VAT will be charged. If we are given incorrect details for a booking and we are unable to locate the address then a cancellation fee may apply. If you wish to change the installation address we require a minimum 48 hours notice (Mon – Fri) excluding bank holidays. If this is not given then we reserve the right to charge a cancellation fee. If the equipment is not on-site when we arrive and we have not been informed of the non arrival/misplacement or any other reason for this, then a cancellation fee will be charged. If an installation is cancelled and the customer requires a refund, then the delivery charge of the goods, if charged, is not refundable.
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 30 days from date of delivery for full refund less any applicable delivery charges. Special Order item can not be returned.
It is your responsibility to return any such items in a pristine saleable condition in their original box and new packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable ("Like New"), will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 14 days from the date of delivery. If you do not return goods within 30 days after you have received the delivery, your right to cancel will be revoked. The cancellation must be put into writing and received within the 30-day period.
We advise that items should be returned by the customer via an insured delivery method. Car specific parts may not be refundable in full. If the returned parts are not received by us within 7 working days, then we reserve the right to refuse a refund.
** Items Purchased under our Bargain Basement section are heavily discounted and are non-returnable & non-refundable unless otherwise stated in the listing. Where applicable, Returns will only be accepted for items which suffer from any manufacturing mechanical or electronic defects within the stipulated warranty/guarantee period.
The cost of additional services, such as installation are non-refundable once the installation has been carried out.
Cancellation Of Special Order & Pre Order Items
Late cancellations of Special Order and Pre-Order items will be subject to a 25% restocking fee. A 48 hour notice after placing the order is required for cancellation of Special Order or Pre-Order Items. These items are generally non-stock items and are specially ordered in at the customer's (Buyer's) request.
Other Services
If you’ve ordered any additional services for a product and choose to cancel your product order before delivery, the additional services will be automatically cancelled and refunded.
If you cancel an order after delivery and the additional services for the product have already been completed (e.g. nominated next day delivery, a specific timeslot, installation is scheduled or collection), we won’t be able to refund any charges paid for these additional services.
Once an installation date has been agreed and an Installation Engineer has been appointed and scheduled, any late order cancellations related to the installation will result in a minimum charge of £49, to cover the cost of the Engineer's time. A minimum 7 working day notice, prior to the installation date, must be provided to avoid any charges.
We will not be liable for any loss or damage caused by us in circumstances where:
There Is No Breach Of A Legal Duty Of Care Owed To You By Us; And/Or
Such loss or damage is not reasonably foreseeable.
We will not be liable any loss or damage caused wholly or mainly by your breach of these Conditions.
Our liability shall not in any event include losses related to any business of a customer including but not limited to lost data, lost profits or business interruption.
Nothing in these Conditions shall:
Exclude or limit our liability for death or personal injury resulting from our acts or omissions or those of our servants, agents or employees; or
Limit your rights as a consumer under applicable UK law.
All Services are provided on a commercially reasonable basis. Although we will provide the Services with reasonable skill and care, we make no warranty that the Services will meet your exact requirements or that they will always be available.
The Goods, where new, are sold with the benefit of and subject to the terms set out in any warranty or guarantee given by the manufacturer of the Goods. This is in addition to your legal rights in relation to Goods which are faulty or which otherwise do not conform to the legally required standard.
Each provision of this section operates separately. If any part is disallowed, or is not effective, the other parts will continue to apply even after our agreement has been terminated or cancelled.
Car Communications Ltd reserve the right to cancel any order for any reason. Possible reasons for cancellation include, but are not limited to the following: